We’ve been busy utilizing that additional hour of daylight financial savings time – and plenty of espresso for gasoline – to hammer out some candy new product updates and options, all designed to make your corporation life simpler.
So that you log into the Nextiva app. How do you get round? Navigation in fact!
Earlier than, we tried to cover info and navigation from you, however you have been too sensible and located issues anyway. (JK) But it surely did take effort, and perhaps some luck too, to click on by the apps and discover what you wanted.
For instance, there was a disjointed navigation expertise the place the identical icon would present totally different objects relying on the place you have been.
With this launch, we’ve got completed a significant refresh of the navigation to make it simpler to navigate by the app, irrespective of the place you’re. You now get the identical expertise on each web page.
Nextiva has created a typical navigation all through the product that strikes NextOS from a set of merchandise to a platform. Extra goodness to return.
Dial by Extension or Identify in Name Circulate
If your corporation has a number of areas and workers with the identical identify, then you know the way a lot of a ache it may be when prospects name in search of a particular particular person they usually can get misplaced in listing choices. This makes for such a complicated expertise and an prolonged time in your prospects to search out the right particular person they’re in search of.
How will you create a greater and sooner expertise?
Name Circulate is a drag and drop, customizable, characteristic that an admin or enterprise supervisor makes use of to route inbound calls to the appropriate particular person, group, message or subsequent step. Our prospects and companions love this device as a result of it’s simple to make use of and helps arrange and handle how calls are dealt with.
Prospects can now dial by Extension or Identify straight in your name circulation. Any enterprise with greater than 1 location can now route incoming calls by prospects dialing an extension or identify for every location.
This characteristic is most helpful when customers at totally different areas could have the identical extensions or after they have many workers with comparable names. All of our name circulation configurations might be arrange simply when wanted when creating or enhancing a name circulation. No must create something forward of time. Simply choose dial by identify or dial by extension choices off of the decision circulation and we sensible default all the things that’s wanted
High quality of Service (QoS) analytics
Have you ever ever made a name, and it sounded metallic, garbled, uneven, or it’s darn laborious to know who you’re speaking to? Then you definitely skilled a low high quality of service name. Such low high quality makes for a foul, horrible day for our prospects.
So what are you able to do? It’s QoS analytics to the rescue!
QoS analytics is a brand new functionality that enables the admin to search out community issues which are creating the poor high quality and decide what must be mounted. Are all workplaces experiencing the identical issues? Does the issue happen at a sure time of day? Is there a subset of customers that have uncommon name high quality degradation?
QoS analytics makes use of the trade commonplace Imply Opinion Rating (MOS) to measure High quality of Expertise and community efficiency. You’ll get reviews and a dashboard to see QoS at a look after which drill down into particular areas to entry issues.
QoS analytics is included in Nextiva Voice Analytics and accessible when logged in as admin.