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5 Methods Cisco Studying Companions Pave the Path to Buyer Success

Again in October 2022, I instructed you about how Cisco Studying Companions could make your life simpler. However now I need to let you know concerning the methods we empower our Studying Companions to information clients to achieve their studying targets. 

In terms of the massive image of assembly buyer calls for, Cisco Studying Companions are essential. On the Cisco Associate Summit this yr, Oliver Tuszik, Senior Vice President, World Associate Gross sales and GM Routes to Market, talked concerning the ‘Age of the Associate’ in his keynote tackle. In his weblog, Cisco Associate Summit 2022 Ushers within the Age of the Associate, he explains that clients count on “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so essential to merging the items of an answer. By incorporating their distinctive abilities and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over). 

Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the training journey

#1: Cisco Digital Studying: Companions as digital studying guides 

One of many most important items of suggestions we obtained at Associate Summit was that clients are desirous about versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher approach to treatment this than with digital studying and a Associate to information you? 

Cisco Digital Studying has all the time been an effective way to maneuver by way of your coaching at your personal tempo in your personal time. However generally learners may use a information to assist them work out what programs to take or reply questions on these they’re already taking. That’s the place a Studying Associate could make an enormous distinction—serving to clients construct a centered and efficient studying plan throughout the large image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t should really feel alone on their journey. 

#2: Cisco U. offers Cisco Studying Companions with content material options 

However extra than simply providing learners a digital subscription, Cisco is constructing a method that entails Companions working in tandem with our new digital studying expertise, Cisco U. 

A most important a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.  

We plan to supply options for Associate content material contributions so Studying Companions can construct personalized options for his or her clients’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco group in a extra versatile and guided approach by way of our learner journeys inside Cisco U. 

Increasing our gross sales group and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the facility of the accomplice ecosystem. The supply of Cisco U. by way of our Companions will solely strengthen this philosophy as we roll it out to the training group. 

#3: Digital Studying: “New 12 months, New Expertise” promotion 

In mild of a brand new yr and reaching new targets, Cisco is working with our Studying Associate group to construct digital supply of our learners’ certification journeys. The newest 20% gross sales promotion, known as “New 12 months, New Expertise” (a limited-time provide by way of January 20, 2023), was an effective way for Studying Companions to assist launch the brand new yr for purchasers’ digital coaching methods. 

We look ahead to the success of this promotion and to including extra promotions within the coming months to additional have interaction our Studying Associate group with our clients. 

#4: Personalized studying and guided studying paths 

By way of our Associate By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit extra content material and ship programs that make sense for his or her clients. And providing personalized content material additionally applies on the earth of digital—the very factor we’re planning to ship by way of Cisco U. 

#5: Flexibility to acquire new alternatives by way of digital, hybrid, blended studying 

Cisco Studying Credit (CLCs) will even play an enormous position by way of how our Studying Companions ship Cisco U. 

With CLC redemption by way of Cisco, Studying Companions can ship Cisco coaching in a mode that may profit clients by way of digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with using CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.  

One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees may have loads of alternatives for certification, reside coaching, demos of Cisco U. and conferences with Studying Companions.  

We have to stick collectively 

This trajectory of recent plans for our Studying Companions solely strengthens as we transfer by way of 2023. We would like our Companions to stay with us by way of all sorts of studying alternatives: 

  • They’ll play a key position sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio. 
  • We’ll be increasing Studying Associate packages, such because the DW program, so we will convey Cisco CX and our Studying Associate Group collectively to ship the very best buyer coaching options. 
  • Whereas we all know that in-person coaching will nonetheless play a key half within the improvement of our Cisco clients, we additionally need to guarantee Studying Companions keep engaged with clients who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal position in guiding clients with new methods to ship a personalized and guided learner journey by way of Cisco U. and the focused digital content material.  

Look to the following couple of quarters in 2023 for extra enhancements to Studying Associate digital packages, the place we work with our Companions to ship customized journeys for his or her clients by way of guided digital studying. 


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